Please do not purchase your flights until you have been financially cleared by our FinACE department or instructed to do so by your Placement Facilitator.
Mercy Ships Airline Ticket Refund policy
Due to the need to remain flexible in our ship’s schedule, we strongly recommend that all crew purchase changeable and/or refundable tickets and/or travel insurance.
As such, Mercy Ships will not offer refunds or financial assistance with extra costs incurred for changing or cancelling airlines tickets, due to a change to the ship’s schedule.
RECOMMENDED TRAVEL AGENTS
Listed below are several Travel Agencies that Mercy Ships recommends; many offer humanitarian discounts. If you require a letter of proof that you are coming on a humanitarian trip, please use your acceptance letter or contact Human Resources.
We have several corporate airline accounts which allow the individual flying to earn their own air miles while Mercy Ships earns points at the same time, which we use to cut the cost of some of our corporate air travel.
Mercy Ships corporate airline numbers:
- AMERICAN AIRLINES : 754895
- BRITISH AIRWAYS : 061890US
- DELTA, KLM & AIR FRANCE : US0011878
TRAVEL INFORMATION – CAMEROON
The Africa Mercy will be docked in Douala, Cameroon from approximately mid-August 2017 until early June 2018.
BOOKING YOUR FLIGHT
All crew should fly in and out of the international airport in Douala, Cameroon: Douala International Airport.
Airport codes: IATA: DLA / ICAO: FKKD
Our preferred airline is Brussels (Lufthansa) Airlines. However, there are other airlines that may be used as long as they arrive/depart in and out of Douala between 0600 – 2200. NOTE: SN 352 departing Douala at 00:55 (12:55 AM) is acceptable for booking.
Please DO NOT use Royal Air Maroc or any other airline that does not arrive or depart within the stated hours. Flights purchased which arrive/depart outside of this time will need to be re-booked at your own expense.
Mercy Ships has an agreement with the governments of Cameroon which allows our crew to enter the country on a temporary visa (which we arrange on their behalf). However, we are required to submit your travel details and passport photocopy to immigration a minimum of four weeks prior to your travel date. Therefore, once we receive your travel details (on the Pre-Arrival form), we will request your temporary visa letter from the government and then send it to you via e-mail (typically one to two weeks before your scheduled travel date).
You will need to carry this letter with you to show the airline/ticket agent at the airport upon your departure, and to immigration authorities in Cameroon upon your arrival.
If needed, feel free to contact the Purser on board or the HR department at the International Support Center in Texas. We would encourage you to arrive at the airport early and carry the phone numbers (listed below) with you in case you have any problems.
Africa Mercy +1 (954) 538-6110 US
ISC HR +1(903) 939-7045 us (the desk is manned 0800 – 1600 CST, Monday through Friday)